Accessible Customer Service Plan

Superior Tool & Mold Inc. is committed to excellence in serving all customers, including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices available on site or provided by us, which may be used by
customers with disabilities while accessing our facilities.


We will communicate with people with disabilities in ways that consider their individual needs.

Service Animals

We welcome people with disabilities and their service animals. Service animals are permitted in areas of our premises that are open to the public. Please note that as a machine shop, some areas may be unsafe for service animals to traverse.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our sites.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Superior Tool & Mold Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at the front desk and on bulletin boards.


Superior Tool & Mold Inc. will provide training to employees and others who deal with the public or other third parties on our behalf. Training will also be provided to individuals involved in the development of policies, plans, practices, and procedures related to the provision of services. The following positions will receive training: managers, leaders, and employees. This training will be provided to staff within a reasonable time after they are hired.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the customer service standard
  • Superior Tool & Mold Inc. plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • What to do if a person with a disability is having difficulty accessing Superior Tool & Mold Inc. facilities

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way Superior Tool & Mold Inc. provides goods and services to people with disabilities can email or verbally communicate with a manager. All feedback, including complaints, will be addressed, and responded to via email. Customers can expect to receive a response within one week.

Notice of Availability

Superior Tool & Mold Inc. will notify the public that our policies are available upon request by posting this information on our website, at the front of our store, or through other appropriate methods.

Modifications to This or Other Policies

Any policy of Superior Tool & Mold Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.